Order Information

Once your order is placed, we will send you an order confirmation to your e-mail with the details of your purchase. If you haven't received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can't find anything, Contact Us. Always make sure to enter the correct e-mail when completing your order!

This will also contain your order ID. Once your order has been dispatched you will receive an e-mail with all your tracking information and the steps to track the progression of your order.

Once your order is shipped, it is not possible to edit or cancel your order.

Payment Methods

We accept payment for your order from the following cards: Visa, Visa Debit, Mastercard, American Express.

We also accept payment through PayPal and IDeal.

Shipping Countries 

We deliver to over 200 Countries WORLDWIDE, including USA, Canada, New Zealand, Asia and Europe. 

Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.

Shipping Times

The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the bellow delivery options: 

Please note, Standard Airmail is the default shipping method. If you opt for Standard Airmail, you accept that it is a non-tracked, non-prioritized method of shipping. 

If you select a tracked method of shipping, once your item is despatched, you will receive an email with all your tracking information and the steps to track your order.

SHIPPING CHART:

Europe Orders Shipping:

SHIPPING METHOD TRACKING DELIVERY TIME COSTS
POSTNL Tracked 7-21 
Business Days
€7,95

FREE SHIPPING
(ORDERS OVER €100)

Tracked

7-21
Business Days

FREE

 

All other countries Shipping:

SHIPPING METHOD TRACKING DELIVERY TIME COSTS
POSTNL Tracked 7-21 
Business Days
€14,95

FREE SHIPPING
(ORDERS OVER €150)

Tracked

7-21
Business Days

FREE


National Orders Shipping:

Netherlands

SHIPPING METHOD TRACKING DELIVERY TIME COSTS
POSTNL Tracked 1-3
Business Days
€4.95

FREE SHIPPING
(ORDERS OVER €50)

Tracked

1-3
Business Days

FREE

Please note that all shipping methods as listed above are an estimated time of delivery* and we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a seperate service from GYMSUPPLY and we reserve the right to not issue a refund on orders if packages are experiencing delays.

We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados),  Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions,  or Failure of telecommunication Networks

Customs and Import Duties

GYMSUPPLY cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. GYMSUPPLY cannot tell you what the cost will be as customs policies and charges can vary from country to country. 

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to GYMSUPPLY. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

Discounts

If you have a discount code you can use this at the checkout. Our discount codes are valid once on one purchase. It can only be used on full price items. It is not possible to combine two or more discount codes on one purchase.